Shipping Policy
Currently, SpoonTag Trading standard e-commerce shopping only applies to Canadian addresses.
Shipping Time
- Standard shipping within Canada generally takes between 3 to 10 business days depending on the destination.
- Urban areas often have faster delivery times compared to rural or remote regions.
Shipping Providers
- Major carriers include Canada Post, Purolator, FedEx, Canpar, and UPS.
Shipping Charges (includes Packaging & Insurance)
Standard
- Ontario, Quebec: $20
- New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Manitoba, Saskatchewan, Alberta and British Columbia: $30
Tracking
Standard shipping usually includes basic tracking.
Delivery to Remote Areas
Please refer to the Shipping details on our website.
Sales Tax
- 5% GST in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon
- 13% HST in Ontario
- 15% HST in New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island
If you Notice Exterior Damage
Open the box and inspect for concealed damage before signing the delivery receipt.
If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note “damaged” on the delivery receipt, call us immediately at 437-979-3366
If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible.
Note any damages to the packaging or products on the delivery receipt by specifically writing the word “Damaged” before signing.
By signing your delivery receipt without documenting any damages legally means that you have accepted the freight in good condition.
If there is no visible external damage, please sign for your freight.